All orders ship from Republic of Ireland via An Post.
Do you offer wholesale/trade or bulk rates? Yes, wholesale (trade) catalogues are available on request to firstname.lastname@example.org. We are very happy to offer bulk order rates for small groups, women's circles etc.
Will my order incur any duty/tax/brokerage fees upon delivery? Orders to UK and EU do not receive any fees upon delivery. Every country has a unique tax/duty policy. Please contact your local postal system to obtain this information. Recipients are responsible for any duty/tax and brokerage fees as these are not included in shipping costs. The value of your shipment will be declared honestly and accurately where required.
Can I cancel an order? We’ll gladly process cancellations that are received before order shipment. Orders already shipped are not eligible for cancellation. To request a cancellation, email email@example.com.
Help! I put in the wrong address. Please send an email to firstname.lastname@example.org as soon as possible. We’re happy to make corrections if the error is caught before shipment. If the item has already shipped, you will be responsible for forwarding the item to your correct address. We do not assume any responsibility for lost parcels if an incorrect address was given at the time of order.
My order never arrived (or something was missing). Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Please refer to the estimated shipping times above, and if your package is significantly outside of this period contact us at email@example.com and we will discuss refunds or reissues with you.