All orders ship from Republic of Ireland (EU) via An Post Standard Delivery. If you require tracked shipping please contact us for prices.
Please be aware that there are severe delays to deliveries all over the world at present due to Covid and Brexit. We continue to ship orders promptly but delivery times are entirely outside of our control. Things have improved since January, and we anticipate them getting better still as Brexit issues get resolved and larger numbers of flights resume. The current delivery times are as follows:
Do you offer wholesale/trade or bulk rates? Yes, wholesale (trade) catalogues are available on request to firstname.lastname@example.org. We are happy to offer bulk order rates for small groups, women's circles etc.
Will my order incur any duty/tax/brokerage fees upon delivery? Customers are responsible for any import duty/tax and brokerage fees as these are not included in shipping costs. Every country has a unique tax/duty policy. Please contact your local postal system to obtain this information. The following is our general guidance to you:
Can I cancel an order? We’ll gladly process cancellations that are received before order shipment. Orders already shipped are not eligible for cancellation. To request a cancellation, email email@example.com.
Help! I put in the wrong address. Please send an email to firstname.lastname@example.org as soon as possible. We’re happy to make corrections if the error is caught before shipment. If the item has already shipped, you will be responsible for forwarding the item to your correct address. We do not assume any responsibility for lost parcels if an incorrect address was given at the time of order.
My order never arrived (or something was missing). Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Please refer to the estimated shipping times above, and if your package is significantly outside of this period contact us at email@example.com and we will discuss refunds or reissues with you.
Part of my order is missing. If you placed a large order, please be aware that we often split these into two shipments for weight reasons. But sometimes, being fallible humans, we miss an item. Please contact us at firstname.lastname@example.org and we will discuss refunds or reissues with you.
My order was damaged. Oh no! We're so sorry, we pack our orders with care and love. We hate when they get damaged in transit. Email us at email@example.com and send a photograph, and we will discuss refunds or reissues with you.